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FAQs

Frequently Asked Questions

Here you'll find answers to the most frequently asked questions about Bellogrado sandals.
If you need any further assistance, our team will be happy to help you find the perfect pair.

ORDER & PRODUCT

Every foot is unique.
We’ll help you choose the perfect size for the best fit and comfort.
CONTACT US

Are the sandals handmade?

Yes. Every Bellogrado sandal is handcrafted following the traditional craftsmanship of Italy's Amalfi Coast, with exceptional attention to detail and premium-quality finishing.

Where are the sandals made?

Bellogrado sandals are handcrafted in Amalfi, in the heart of Italy's Amalfi Coast, where the art of handmade sandal making has been passed down through generations.

Is every pair exactly the same?

No. Each pair is handcrafted, so slight variations are part of what makes every Bellogrado sandal truly authentic. Thanks to our customization options, every pair can also be made unique to match your personal style.

What materials do you use?

We use premium Italian leather and carefully selected natural leather, chosen to ensure outstanding quality, lasting comfort, and exceptional durability.

Are the sandals made after placing an order?

Yes. Each pair is crafted after your order is placed, ensuring meticulous attention to detail and a product made to meet your specific preferences.

Can I customize my sandals?

Yes. You can request engravings or specific custom details directly when placing your order, according to the available customization options.

Can I customize my sandals?

Yes. Many Bellogrado models can be customized during the product configuration process or when placing your order. We offer several options to make each pair truly personal while always maintaining the high standards of our handcrafted production.

What customization options are available?

Depending on the chosen model, you may request:


engraving of initials, names, or short messages on the sole;
creation of sandals based on custom measurements provided at the time of purchase (such as foot width or instep circumference);
special requests added in the notes field during checkout;
colors, leathers, or finishes not included among the standard catalog options, whenever available.


Every customization request is carefully reviewed by our workshop before production begins.

Can customized products be returned?

Standard products can be returned within the terms provided by applicable consumer protection laws.

Products made to measure or specifically customized according to the customer's request — such as items with engravings, personalized measurements, or specially requested materials and colors — may be excluded from the right of withdrawal, in accordance with Article 59 of the Italian Consumer Code.

In any case, customers are always protected by the legal guarantee of conformity if the product has defects or does not match the order specifications.

When is a sandal considered "customized"?

A sandal is considered customized when it is made according to specific customer requests that go beyond the standard purchase options.

Examples of customization include engraving initials or names, creating sandals based on measurements provided by the customer, or requesting colors, leathers, or handcrafted modifications that are not available in our standard catalog.

Can I request a customization that is not available on the website?

Yes. If you have a special request that is not included among the available customization options, you can describe it in the notes field during checkout or contact us before placing your order.

Our workshop will carefully evaluate the feasibility of your request and inform you in advance about any additional costs, production times, or limitations.

Can I change or cancel a customization after placing my order?

Requests to modify or cancel a customization can only be accepted if production has not yet started. Once the handcrafted production process has begun, it will no longer be possible to change the requested custom details.

For any special request, we recommend contacting us as soon as possible after placing your order.

How can I collaborate with Bellogrado?

If you represent a boutique, a specialized retailer, or a business interested in offering Bellogrado sandals, we would be delighted to learn more about your project.

Each collaboration request is carefully evaluated to ensure a partnership that reflects our brand values, craftsmanship, and quality standards.

Request more information

CUSTOMIZATION

Every detail can make a difference.
We’ll be delighted to help you create sandals that are uniquely yours.
CONTACT US

SHIPPING & PRODUCTION

Every foot is unique.
We’ll help you choose the perfect size for the best fit and comfort.
CONTACT US

What happens after placing an order?

Once your purchase is completed, your order is carefully taken care of by our workshop, where the handcrafted production of your sandals begins. You will receive updates throughout the process until your order is shipped.

How long does it take to receive my order?

Delivery times may vary depending on the production process and the destination. On average, handcrafted production takes a few working days, followed by the shipping time required to reach your location.

You will receive updates on your order status as soon as it is processed by our workshop.

Are the sandals made after placing an order?

Yes. Every pair of Bellogrado sandals is handcrafted after the order is confirmed, ensuring meticulous attention to detail and a product made according to the customer's preferences and requirements.

How long does the handcrafted production take?

Handcrafted production generally takes a few working days, depending on the model and any customization requests.

Each sandal is handmade in our workshop in Amalfi before being carefully prepared for shipment.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link, allowing you to monitor your delivery status at any time.

Do you ship internationally?

Yes. We ship Bellogrado sandals to several countries worldwide. Delivery times may vary depending on the destination and will be provided during the order process or in the shipping confirmation.

Are the sandals comfortable for everyday use?

Yes. Bellogrado sandals are designed for everyday wear, combining timeless style with comfort. The handcrafted construction and high-quality materials provide a natural, supportive fit, even during extended use throughout the day.

How long do they last?

With proper use and care, Bellogrado sandals are designed to last for years. Genuine leather naturally adapts to the shape of your foot, becoming even more comfortable over time, while our handcrafted techniques ensure greater durability compared to mass-produced footwear.

What materials do you use?

We exclusively use genuine Italian leather and carefully selected natural leather, chosen to ensure quality, durability, and comfort.

Every material is carefully selected to preserve the sandal’s beauty and performance over time.

Do the sandals lose their shape over time?

No. When properly worn and cared for, Bellogrado sandals maintain their original structure over time.

The quality of the materials and the handcrafted construction help preserve their shape, stability, and comfort even after extended use.

Does the leather wear out easily?

No. We use carefully selected genuine leather that naturally softens over time and adapts to your foot while maintaining its quality.

With proper care, the leather preserves its beauty and durability for many years.

What makes a handcrafted sandal more durable?

The main difference lies in the craftsmanship. Bellogrado sandals are assembled and stitched by hand, rather than simply glued together.

This traditional process provides greater strength, durability, and long-lasting quality compared to mass-produced footwear.

QUALITY & DURABILITY

Quality is revealed in the details.
If you have any questions, we’ll be happy to assist you.
CONTACT US

RETURNS / RIGHT OF WITHDRAWAL

Questions about returns?

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Can I exercise my right of withdrawal?

Yes. For eligible products, you can exercise your right of withdrawal within 14 days of delivery, in accordance with applicable consumer protection laws.

Can customized products be returned?

Products made to measure or customized according to the customer's specific requests — such as engravings, personalized measurements, or non-standard variations — may be excluded from the right of withdrawal, in accordance with Article 59 of the Italian Consumer Code.

How can I request a return?

To request a return, please follow the procedure outlined on our dedicated Right of Withdrawal page. Once your request has been submitted, you will receive all the instructions needed to return your product.

Can I receive assistance before purchasing?

Yes. Our team is available to help you choose the right model, find the perfect size, or answer any questions you may have before placing your order.

How can I contact you for assistance?

You can contact us through the contact form on our website, by email, or via WhatsApp. We will get back to you as soon as possible.

Will I receive support after my purchase?

Yes. Our assistance continues even after your purchase. You can contact us through the contact form on our website, by email, or via WhatsApp, and we will be happy to help you as soon as possible.

SUPPORT

Can I receive assistance before purchasing?

CONTACT US

Couldn't find the answer you were looking for?

We are here to help you choose the right model, find the perfect size, or answer any questions about our handcrafted sandals.

Our team is always available and can guide you step by step before your purchase.

Choose the easiest way to continue: we are here to help you find the perfect pair of sandals.

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Via Pietro Capuano 33/35, Amalfi SA Campania | Italy

Bellogrado® nasce dall’incontro tra tradizione artigianale e innovazione, dando vita a sandali gioiello unici, curati in ogni dettaglio e pensati per distinguersi con stile.

Bellogrado® born to promote the elegance and the real meaning of made in Italy, carrying on the local tradition of handmade sandals. Our aim is to renovate classic ideas and models from the past, both improving quality and keeping high standards of craftsmanship.
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